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Community Standards

Creating a world where anyone can truly belong requires a foundation of trust grounded inconsistent expectations of host and guest behavior. We’ve established these Community Standards to help guide behavior and codify the values that underpin our global community here at Space Swaps.

This is a living document, as we’re constantly refining our approach to meet the needs of our community. But these five standards—safety, security, fairness, authenticity, and reliability—remain central pillars in our efforts to help ensure safety and foster belonging. We’re always working to make sure they’re upheld
and enforced.

Search and swap with confidence

Get exactly what you’re looking for by taking advantage of our search filters, like home type, amenities, and location. Found a listing you like? Be sure to read the host’s listing—paying special attention to the amenities, house rules or trip requirements, and the cancellation policy before making your swap.

Get your questions answered

Our secure messaging tool is a safe and easy way for you to ask your host any questions you have about their home before committing to the swap. After booking, you can also message your host to coordinate check-in and stay in touch throughout your trip.

Read the ratings and reviews

Look through feedback from past guests to help find the right fit for you. You’ll see ratings on several quality dimensions, like cleanliness and accuracy, and detailed reviews with authentic feedback about the experience. Guests can only leave a review after they’ve swapped with a specific host, so you know the feedback you’re seeing is based on actual experiences.

Always communicate on Space Swaps

Keep yourself, and your personal information protected by staying on our secure platform throughout the entire process—from communication to booking the swap. You should never be asked to wire money, provide credit card information, or otherwise pay a host directly. If you are, please report it to us immediately.

Always communicate on Space Swaps

Keep yourself, and your personal information protected by staying on our secure platform throughout the entire process—from communication to booking the swap. You should never be asked to wire money, provide credit card information or otherwise pay a host directly. If you are, please report it to us immediately.

Do a safety check

Once you’ve arrived at your home, make sure you know where all relevant emergency equipment and safety information is located. If you’re not sure where something like the first aid kit or fire extinguisher is, don’t hesitate to ask your host. It’s always better to be prepared.

Set clear expectations

Your listing should let potential guests know about your home. It should be very clear on the amenities to small details like the number of flights of stairs to your front door or the firmness of the mattress. This will ensure both parties have an enjoyable, realistic, and fair swap.

Get to know your guest in advance

Our secure messaging tool gives you the chance to get to know guests and answer or ask any questions that come up before or during the trip. Messaging is also a great place to coordinate things like check-in or provide local recommendations.

Set guest requirements

Every guest is asked to provide their full name, date of birth, phone number, email address to Space Swaps before booking to make a swap. Hosts also have the option to require guests to provide Space Swaps with a government ID before booking their listing.

Keep safety info & equipment handy

It’s important to equip your home or experience and your guests with the safety essentials they might need during their trip. This includes things like a working smoke and carbon monoxide detector, a fire extinguisher, a first aid kit, and information on how to get in touch with local authorities.

Read profiles and reviews

If you want to know more about a guest before accepting their swap request, check out their profile or read reviews from past swappers. Swappers can only review each other after a reservation is complete, so you know the feedback you’re reading is based on actual experiences.

Space Swaps is a unique platform that allows members to swap spaces and enjoy travel adventures. Since our community makes commitments based on these details, we have to be able to trust each other’s reliability—whether it be in timely communication, the condition of the home, or in the expectations we set.

Providing uninhabitable spaces

You should not provide spaces with sub-standard cleanliness or undisclosed lack of running water or electricity. You should not provide spaces that are not legitimate sleeping quarters (e.g. camping gear), not stationary for the duration of the stay (e.g. moving boats), or lack access to dedicated restroom facilities (e.g. directing guests to use public bathrooms).

Breaking commitments

Absent extenuating circumstances, you should not cancel after the deadline set in the relevant cancellation policy. You should also not fail to make check-in possible or break the host’s house rules.

Being unresponsive

You should not have persistently and pervasively low ratings, be unresponsive during booking or throughout a stay, fail to provide an adequate point of contact for hosting, or refuse to participate in our resolution process.

Misrepresenting yourself

You should not provide a false name or date of birth, use listings for commercial purposes without your host’s permission, have events or parties without your host’s approval, maintain duplicate accounts, or create an account if you’re under 18.

Misrepresenting your spaces

You should not provide inaccurate location information, have incorrect availability, mislead people about the type, nature, or details of your listing, substitute one listing for another, set up fake or fraudulent listings, leave fraudulent reviews, engage in deceptive pricing, or fail to disclose hazards and habitability issues. Space Swaps will close down any listing that is of this nature to ensure fairness for the community.

Harming yourself or others

You should not commit physical or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will. Members of dangerous organizations, including terrorists, organized crime, and violent racist groups, are not welcome in this community. Space Swaps is committed to working with law enforcement as appropriate and responding to valid law enforcement requests.

Theft, vandalism, or extortion

You should not take property that isn’t yours, use someone’s property without their permission, copy others’ keys or identity documents, damage others’ property, remain in listings after a stay is concluded, or threaten anyone with bad ratings or any other penalty or harm to obtain compensation or other benefits.

Threatening anyone

You should not convey an intent to harm anyone by your words or physical actions. We also take threats of self-harm as seriously as we do actions and may intervene if we become aware of a threat.

Creating hazardous situations

You should not keep unsecured weapons, disease risks, or dangerous animals in your listing, nor should you create conditions that increase the likelihood of a fire or impede escape in the event of an emergency.

Spam, phishing, or fraud

You should not make transactions outside of Space Swaps payments system; commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system, or make false claims against other members of the community.

Violating others’ privacy or intellectual property rights

You should not spy on other people; cameras are not allowed in your listing unless they are previously disclosed and visible, and they are never permitted in private spaces (such as bathrooms or sleeping areas). You should not access others’ accounts without authorization or violate others’ privacy, copyrights, or trademarks.

The global Space Swaps community is as diverse, unique, and vibrant as the world around us. Fairness is what holds us together, what makes it possible for us to trust one another, integrate seamlessly within communities, and feel as if can we can truly belong.

Discriminatory behavior or hate speech

You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.

Bullying or harassing others

You should not share personal information to shame or blackmail others, target others with unwanted behavior, defame others, or violate our review and content standards.

Disturbing the surrounding community

You should not disturb common spaces, treat neighbors as “front desk staff,” create a pervasive nuisance for those around you, or persistently fail to respond to neighbor or community concerns.

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